Our garments are designed in-house and ethically produced in small-batch workshops across Portugal and Italy. We work with family-run ateliers that share our commitment to fair wages, responsible sourcing, and meticulous craftsmanship.
We are currently an online-only brand. This allows us to offer premium quality at more accessible prices by removing traditional retail markups. We occasionally host trunk shows and pop-ups — follow our newsletter for upcoming events.
You can reach our styling and support team via the chat icon on our site or by emailing hello@maisoncomfort.com. We typically respond within one hour during business hours (9 AM – 6 PM EST, Mon–Fri).
Yes — every order can be gift-wrapped in our signature linen pouch with a hand-written note. Simply select "Gift Wrap" at checkout and add your personal message.
Domestic orders (US) ship within 1–2 business days and arrive in 3–5 business days via USPS Priority or UPS Ground. International orders typically take 7–14 business days depending on destination and customs processing.
Yes, we ship to over 40 countries. International shipping rates and estimated delivery times are calculated at checkout. Please note that customs duties and import taxes are the responsibility of the recipient.
Orders can be modified or cancelled within 2 hours of placement. After that window, our warehouse team begins processing your order. Please contact us immediately at hello@maisoncomfort.com if you need to make changes.
We offer complimentary standard shipping on all US orders over $150. International orders over $250 USD qualify for free express shipping.
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Intimates and final-sale items are not eligible for return.
Visit our Returns page and enter your order number and email. You'll receive a prepaid return label instantly. Once we receive your item, refunds are processed within 3–5 business days to your original payment method.
Absolutely. On the Returns page, select "Exchange" instead of "Return" and choose your preferred size. We'll ship your new size as soon as the original item is in transit back to us — no need to wait.
Return shipping is complimentary for all US orders. International returns are at the customer's expense, though we're happy to provide recommended carrier options for the best rate.
We prioritize natural, breathable fibres — think organic cotton, Mulberry silk, cashmere, merino wool, and Tencel lyocell. Every fabric is OEKO-TEX Standard 100 certified, meaning it's free from harmful substances.
Most of our pieces are machine-washable on a gentle cycle at 30°C. We recommend using a mesh laundry bag for knitwear and laying flat to dry. Detailed care instructions are on the label inside each garment and on the product page.
Our pieces are designed true to size with a relaxed, effortless silhouette. If you're between sizes, we recommend sizing down for a closer fit or staying true for our intended drape. Visit our Size Guide for detailed measurements.
Sustainability guides every decision we make — from sourcing deadstock and organic fabrics to using 100% recycled packaging. We produce in small batches to minimise waste and partner only with factories that meet our ethical standards.